Help and support
Get back to singing.
Start with a sample, prepare your own track, or find help with a problem.
Your first practice
- Try the sample player without an account. Press Play, lower the vocal, and try a comfortable key.
- Start a seven-day trial, then add audio you own or have permission to process in Library.
- When preparation finishes, open the player. Start with the whole song, then select one part to repeat.
No microphone is needed for playback. Pitch comparison is optional and asks for microphone permission when you enable it.
My track is still preparing or failed
Preparation can take several minutes, depending on the track and the queue. You can leave the page and check its status in Library later.
If preparation fails, open the track and choose Try preparing again or Try importing again. Retrying uses the existing allowance slot. Deleting and adding the track again uses a new slot.
Audio uploads can be up to 100 MB and 15 minutes. If a file cannot be read, export it as MP3 or WAV and try again. YouTube retrieval can fail for unavailable, restricted, or unsupported videos. Upload your original audio file if you have it and have permission to process it.
If the track remains stuck or keeps failing, contact support with the track page link. Include the time and the error text.
I cannot hear audio, or it sounds wrong
Press Play, check your device volume and selected audio output, and make sure accompaniment or vocals are enabled. Try the sample player to check whether the problem affects every track.
Use an up-to-date browser. If you opened Ragafied inside a messaging app, try opening the link in your device's browser. Keep the player open during practice. Start with a shorter track on a phone or a slow connection.
Separation is imperfect: traces of the singer may remain in the accompaniment. If pitch comparison looks wrong, try headphones, check microphone permission, and use your ears alongside the graph.
A shared track will not open
Sign in with the email address named in the invitation and an active trial or membership. Forwarding a new invitation does not give another account access. The owner can stop sharing or delete the track at any time. Ask the owner for a current link if yours no longer works.
Trial, payments, and cancellation
The seven-day trial needs no card and ends without an automatic charge. If you subscribe during the trial, payment starts immediately. Paid membership renews until you cancel.
Open Account and choose Manage billing to review payments or cancel future renewals. If you cannot access billing settings, contact billing@ragafied.com. Include the invoice reference, but never card details.
Contact support
Email support@ragafied.com. Describe what you tried, what happened, your browser and device, and any error message. Do not send passwords, sign-in links, payment-card details, or private sharing links.
For a data copy or account-deletion request, contact privacy@ragafied.com from your account email. For a recording that should be removed, follow the copyright reporting process.