Help and Support | Ragafied

Help and support

Start with a sample, prepare your own song, or find help with a problem.

Your first practice

Try the sample player without an account. Press Play, lower the vocal, and try a comfortable key.
Start a seven-day trial, then add audio you own or have permission to process in Library.
When preparation finishes, open the player. Start with the whole song, then select one part to repeat.

No microphone is needed.

My song is still preparing or failed

Preparation can take several minutes, depending on the song and the queue. You can leave the page and check its status in Library later.

If preparation fails, open the song and choose Try preparing again. Retrying uses processing minutes only while preparation runs. Deleting a song does not restore processing minutes already used.

Audio uploads can be up to 100 MB and 90 minutes. If a file cannot be read, export it as MP3 or WAV and try again.

If the song remains stuck or keeps failing, contact support with the song page link. Include the time and the error text.

I cannot hear audio, or it sounds wrong

Press Play, check your device volume and selected audio output, and make sure accompaniment or vocals are enabled. Try the sample player to check whether the problem affects every song.

Use an up-to-date browser. If you opened Ragafied inside a messaging app, try opening the link in your device's browser. Keep the player open during practice. Start with a shorter song on a phone or a slow connection.

Separation is imperfect: traces of the singer may remain in the accompaniment. Use your ears alongside the graph, and try headphones if the accompaniment is hard to hear.

In Library, open the song's actions menu and choose Share. Choose Copy, then send the link. In the song's player, choose Share, then Copy link. To make the player's link start where you are in the song, turn on Start at before you copy it. You can also send the address of the song's player page. When a member opens either one, the song appears in their Library until they remove it. In the shared song's actions menu they can choose Copy to Library to make their own editable copy; it replaces the shared entry and is theirs to change. To stop sharing, open the song page and revoke the link. After that, people who open the player page's address see that you stopped sharing.

A shared song will not open

Sign in with an active trial or membership to play a shared song. If you received an older email-specific invitation, sign in with the email address it was created for. The owner can stop sharing or delete the song at any time. Ask the owner for a current link if yours no longer works.

Trial, payments, and cancellation

The seven-day trial does not require a credit card and does not convert to a paid membership. If you subscribe during the trial, payment starts immediately. Paid membership renews until you cancel.

Open Account and choose Manage billing to review payments or cancel future renewals. If you cannot access billing settings, contact billing@ragafied.com. Include the invoice reference, but never card details.

Contact support

Email support@ragafied.com. Describe what you tried, what happened, your browser and device, and any error message. Do not send passwords, sign-in links, payment-card details, or private sharing links.